The 100% Satisfaction Guarantee(pre-made body only) is subject to
receiving good pictures prior to start of production. A "good" front
picture is defined as one where the head is NOT turned/tilted in any
direction (mug shot).
With Good Photos (Mug shot), you may cancel your order at any time pre-shipment
and receive a full refund.
Sample "Good" pictures:
We DO NOT offer Satisfaction Guarantee with
Sub-par photos (not mug shot). However, we will do the best we can to render the best
bobblehead from the photos. Cancellation will not be given after the
works is begin.
Due to the complexity and lengthy design cycle of a
custom body(custom head-to-toe), we DO NOT offer Satisfaction Guarantee with custom
design body style.
Satisfaction Guarantee will be VOID if we are asked to make modifications that stray away from what the straight on picture shows. For example:
1- remove glasses where in the front picture the person is wearing glasses and vice versa,
2- add/remove hat,
3- if the person is squinting and we are asked to open the eyes. The same would apply to all facial features where we are asked to modify the size of the nose, eyes, ears and mouth not in accordance to the picture.
Proof will be email to you for approval free of
charge upon request.
Glasses will not be the real glasses, not removable
and will not be the same style of glasses in the photo.
If proof is emailed to customer and we must receive
48hrs, otherwise the proof is considered approved.
Once the email photo(s) proof is
approved by customer and shipped. Customer agreed that he or she can not return the bobblehead(s), no refund/partial refund nor redo will be given.
Character Figures, cake toppers figurines or custom bobblehead(s) are not meant to be portraits or exact duplications of you or your faces. The product(s) may have minor imperfections as a result of the computer or hand made process.
Hair is not real, it is same material as the face, it will not be the same style as real hair. The hair color will not be the same color as real hair.
Due to lighting when proof photo(s) was taken, face and hair color from the proof will not be exact match as the face and hair of the bobblehead.
It is customer's responsibility to email/send us
clear, Straight front and side profile pictures
Picture requirement: minimum 1 Clear, straight front view(
Not tilted to the left, right, up or down)
and 1 side profile.
Due to design and/or the customer's hair style, head
body styles may not bobble. (Ex: Baseball bat, golf
Persons with long hair (past the shoulders), whose
bobblehead also have long hair may not bobble. The end of the hair is
too close to the shoulders of the bobblehead, thus limiting the head
from bobbling. This is a physical limitation of the bobbleheads with
If you submit more than 2 pictures. We pick the best
straight-on picture for the bobblehead. You may or may not be notified
which one is used.
Order with 2 weeks or less shipping: Proof may
take 1-3 days longer due to time it takes to get response back from
If the body is a full customized body, it will takes 2 weeks longer than the target delivery date, because it takes more time to sculpt the body base on your requirements.
If you are ordering a Harley Davidson or Chopper bike bobblehead(s), please note the color of the bike may vary and we shipped the bike with the color we have in stock. These bike are special painted from diecast manufacture and we can not and will not repaint the bike.
Shipping Customer only: All damages must report to
Headbobble within 3 days or deemed to be in good condition.
All return products will be replaced with the customer approved bobbleheads,
and customer must ship the bobblehead(s) back to us with his/her own expense.
FEDEX/UPS/DHL requires a signature for bobblehead delivery, there is no exception for non-signature requests.
There is a possibility that the courier may not able to delivery your package on time, if such incident happened, we will down grade your shipping charge to next available level of shipping premium.
If you mail us photos and required photos to be
return, you must included a postage pre-paid envelope and we will mail
the photos back to you. Once they are mailed, our responsibilities has
ended and it is up to the postal office for delivery.
Due to the nature of custom made product, once shipped, it is not refundable.