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     100% satisfaction guarantee policy

The 100% Satisfaction Guarantee is subject to receiving good pictures prior to start of production. A "good" front picture is defined as one where the head is NOT turned/tilted in any direction (mug shot).

With Good Photos (Mug shot), you may cancel your order at any time pre-shipment and receive a full refund.

Sample "Good" pictures:

We DO NOT offer Satisfaction Guarantee with Sub-par photos (not mug shot). However, we will do the best we can to render the best bobblehead from the photos. Cancellation will not be given after the works is begin.

Satisfaction Guarantee will be VOID if we are asked to make modifications that stray away from what the straight on picture shows. For example:
1- remove glasses where in the front picture the person is wearing glasses and vice versa,
2- add/remove hat,
3- if the person is squinting and we are asked to open the eyes. The same would apply to all facial features where we are asked to modify the size of the nose, eyes, ears and mouth not in accordance to the picture.

Proof will be email to you for approval free of charge upon request.

Glasses will not be the real glasses, not removable and will not be the same style of glasses in the photo.

If proof is emailed to customer and we must receive responses within 24hrs, otherwise the proof is considered approved.

The guarantee ended after the email photo(s) proof is approved by customer and shipped. Customer can not return the bobblehead(s) and no refund or redo will be given.

Character Figures, cake toppers figurines or custom  bobblehead(s) are not meant to be portraits or exact duplications of you or your faces.  The product(s) may have minor imperfections as a result of the computer or hand made process.

It is customer's responsibility to email/send us clear, Straight front and side profile pictures

Picture requirement: minimum 1 Clear, straight front view( Not tilted to the left, right, up or down) and 1 side profile.   

Due to design and/or the customer's hair style, head size, some body styles may not bobble. (Ex: Baseball bat, golf club, etc.)

If you submit more than 2 pictures. We pick the best straight-on picture for the bobblehead. You may or may not be notified which one is used.   
                                                                                        Order with 2 weeks or less shipping: Proof may take 1-3 days longer due to time it takes to get response back from customer.

Shipping Customer only: All damages must report to Headbobble within 3 days or deemed to be in good condition.

If you mail us photos and required photos to be return, you must included a postage pre-paid envelope and we will mail the photos back to you. Once they are mailed, our responsibilities has ended and it is up to the postal office for delivery.

Due to the nature of custom made product, once shipped, it is not refundable.