FAQ
Proof
will be email to you for approval before it is ship.
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Most companies
do not allow you to cancel your order even if you are not
satisfy with the outcome of the bobblehead.
At
headbobble.com, if you are not happy with the outcome of our
bobblehead, you can cancel your order and get full refund! |
Q:
Can I return my bobblehead for a refund?
A: At Headbobble.com, we want you to have 100%
comfort in using our services, because of this, we've put in place
our "100% Satisfaction Guarantee".
The
100% Satisfaction Guarantee is subject to receiving good pictures
prior to start of production. A "good" front picture is defined as one
where the head is NOT turned/tilted in any direction (mug shot).
With Good Photos (Mug shot), you may cancel your order at any time pre-shipment
and receive a full refund.
Sample "Good" pictures:
We DO NOT offer Satisfaction Guarantee with
Sub-par photos (not mug shot). However, we will do the best we can to render the best
bobblehead from the photos. Cancellation will not be given after the
works is begin.
Here
are sample of Sub-par photos:
Blurry |
Tilted (need to see both ears) |
| |
|
Too
small (Thumbnail size) |
Tilted (need to see both
ears) |
Over exposed |
Over exposed |
Q: Do I get a proof?
A: If you would like to see a picture proof, we
can email you a picture proof. Please include that in your order.
Once the proof is emailed to the customer, we must receive a
response within 24 hours, otherwise the proof is considered
approved and the order will be shipped.
It is the customer's responsibility to provide us
with a working email address.
It is also advised to add headbobble@gmail.com
to your contact list to ensure the email does not go to your Spam
folder.
Q:
Will I received proof if I order super rush such as 12days,10days or
7days?
A: We will do our best to email proofs for rush
orders with less than 2 weeks time to complete but cannot
guarantee it. Affected are 12days, 10days, 8days and 7days rush
service.
Q:
What type of proof do I received?
A: You will receive a fully painted bobblehead as
proof, not clay or semi-finished clay model which makes it
difficult to make a good comparison. see examples:
Q: How much does it cost to get a custom bobble head from Headbobble?
A: The cost depends on the body you choose. The average is $79-89. This includes your custom face on the bobble head.
Q: Can I put my friend’s face on the bobble head?
A: Yes. In fact, that is what Headbobble does. We create a custom bobble head based on your picture.
Q: How long does it take to make a custom bobble head?
A: Our standard delivery is 4-6 weeks. Meaning you will receive your bobble head order within 6 weeks from the time we receive adequate pictures.
Q: I don’t have a side profile. I only have a front picture. Is that ok?
A: Yes, we can use only the front picture as long as it is a good, straight-on head shot. The person’s head should NOT be tilted or turned in any direction and is eye-level with the camera.
Q: I want to make sure I’m not ordering the generic bobble head shown on your website. When do I upload my photos?
A: You will be prompted the upload your pictures as the very last step, AFTER you’ve finalized your order. You may also email your pictures to us. In which case, you should still finalize your order first to receive a 5-digit order number which you should reference in your email.
Q: I want a long-sleeved shirt instead of a T-shirt. Can I change the clothes on one of the standard bodies?
A: Yes you can. That change requires a new mold and thus would be a full custom body. Any change you make that alters the mold would deem it a full custom body and the cost for a simple full custom body is $159. Other examples include, changing the position of the hands/arms/legs and putting something in the hand.
Q: I don’t see the prices. Where can I find that information?
A: The price is right next to the corresponding body. Please view Male Bobblehead, Woman Bobblehead, Boy Bobblehead, Girl Bobblehead, Wedding and Couple Bobblehead, and Motorcycle Bobblehead. For example: Karate costs $89.99
Q: I’m uploading a picture, do I still have to choose the hair, eye and skin color?
A: Yes. Sometimes we receive black and white pictures. Or the lighting in the picture can make the person’s hair look darker/lighter than it really is. Most of the time we cannot tell what eye color the person has. And for several other reasons, we feel it best to leave the guess work out and ask our customers to tell us what color to paint the bobble head.
Q: I don’t know how to send my pictures through the internet. Can I mail them to you?
A: Yes you can. Please complete your order online to receive a 5-digit order number. Print out your order confirmation, make sure your order number is visible, and then mail that along with your pictures. Please make sure you include your email address and phone number. For time sensitive orders, it is suggested that your pictures fit our criteria so we don’t have to wait for additional photos. If you would like your pictures returned to you, please also include a self-addressed stamped envelope.
Once they are mailed, our responsibilities has ended and it is up
to the postal office for delivery.
Pictures will be discarded unless you send us a self-addressed stamped envelope. Our mailing address is: Headbobble, 270 Redwood Shores Pkwy #78, Redwood City, CA 94065
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